FAQ's — how outsourcing works

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• What's the next step - how does oursourcing work?
• What type of payment terms do you offer?
• How do you communicate with clients?
• How are CAD plans and documentation delivered?
• In what format do you deliver documents?
• Do you keep a back-up of our documents?
• How do you control quality?
• What if we need to make changes to our specifications?

What is the next step - how does outsourcing work?

Outsourcing is very simple!

1. Give us a call or send us an email, and one of our directors will contact you to discuss your specifications.
    
2. You will need to send us a digital or hard copy of your plans, for us to better assess your project. This can be done via email or via our 'Client Teamspace' FTP site. We will send you your login details via email.
    
3. Once we understand your project scope and time frame, we will estimate the time required to complete your project and email you a proposal.
    
4. On receipt of your approval to proceed, we will submit a detailed working plan, describing your project development step-by-step, so that you will be able to anticipate every progress stage of your project. 
    
5. Work begins under the supervision of one our directors to ensure your project is prepared to your standards.
    
6. The plans are uploaded to your 'Client Teamspace' FTP site at every stage of the project development. This process is repeated as necessary until completion of the project.
    
7. An invoice is submitted via email requesting payment.

What type of payment terms do you offer?

Visionary Vision accepts payments via bank transfer. Our bank account details are included on our estimates and invoices.

How do you communicate with clients?

We communicate with you via phone, email or Skype, and keep  you informed on the development of your project through our confidential and secure 'Client Teamspace' FTP site.

You will be provided with a team id, username and password to  access your drawings on an ongoing basis, 24 hours a day, 7 days a week. In this Teamspace you can decide who gets access to your drawings and you can regulate the type of access you wish to give to your team members. Therefore any project team member, including engineers who are supporting you, will always have the most updated drawings at all times, mitigating the risk of lost time and ensuring accuracy of information.

In addition, a tracking mechanism for those who have accessed the drawings is regularly sent to the team in order to ensure that certain activities have been carried out as promised or as required by the project timeline.

How are CAD plans and documentation delivered?

CAD files can be sent and /or received via email or can be accessed centrally via the Visionary Zone FTP site referred to as your “Client Teamspace” FTP site.

At the end of every assignment/project, if the client requires it, we prepare an electronic data package containing CAD drawing files and plot files, on a recordable medium, such as a CD or other form of storage as requested. Otherwise, all drawings can be accessed via the "Client Teamspace" FTP site.

What if we need to make changes to our specifications?

Within Visionary Zone's regular project report (weekly, bi-weekly or monthly) any changes made to the project will be recorded and if the changes affect the timeline, this will be immediately reported to the Client.

The Client will then submit a 'change request' in writing either via email or via your 'Client Teamspace'. Depending on the initial terms of our agreement, changes will be charged according to those terms.

How do you control quality?

All drawings are audited for accuracy and quality assurance. The Visionary Zone Operations Flow Chart clearly describes the workflow as well as the internal and external reviewing processes initiated for each project.

Visionary Zone conforms to your CAD standards, adopting all of your conventions to reflect overall standard procedures. Visionary Zone's operational procedures will guarantee accurate and quality documentation.

The Visionary Zone Production Manager reviews all drawings and carries out Quality Assurance Inspections throughout your project to ensure conformance to your standards and specifications.

In what format do you deliver documents?

In addition to the standard industry formats .dwg or .dwf, CAD files can be sent in various types of graphic format, on request,  i.e. : Data Exchange Format (.dxsf), Adobe Acrobat (.pdf), Bitmaps (.bmp) or Jpeg (.jpg). All CAD plans are delivered in metric scale, unless otherwise specified.

Do you keep a backup of our documents?

Visionary Zone retains electronic backups for client assurance and as an added value service in case of loss /recovery needs. All data is catalogued, archived and kept off-site as a safety measure.